In-house cleaning contract for Saint Lucia Air & Seaport Authority (SLASPA)
Responsible for restoration and maintenance of all timber e.g. hardwood floors and vertical surfaces (sanding, refinishing, polishing) and natural stone e.g. granite, marble, travertine (grinding, polishing and finishing). Also responsible for business activities in the Southern Region.
Responsible for maintaining equipment, tools and vehicles used for all building maintenance and janitorial services. Also responsible for carry out assessments, ensuring routine maintenance of company equipment at locations are consistent and all technicians are oriented on Health and Safety policies.
Responsible for initiating business development strategies and ensuring that all assessments requested for post construction cleaning and general building maintenance services, initiated by the business development department is completed in a timely manner. Also ensures customer satisfaction and service quality in all jobs executed.
Responsible for administrative functions and personnel management activities, such as, managing and distribution of information, maintaining filing systems, coordinating enquiries, and maintaining client and employee databases. Also responsible for ensuring all heads of departments maintain records on quality control procedures, building maintenance service schedules and health and safety protocols.
Responsible for total quality management in the delivery of building maintenance, janitorial, routine and specialty cleaning services and ensures occupational health and safety procedures of employees and clients are consistently upheld. Also works collaboratively with other quality control coordinator in building effective teams, on-the-job-training, coaching, mentoring and monitoring of custodians on their work sites, and liaising with clients to ensure job satisfaction.
Responsible for on-the-job-training, coaching, mentoring and liaising with customers to ensure job satisfaction & assists Quality Control Coordinators in ensuring all technicians assigned to locations in the south meet quality standards.
Responsible for accounts receivables and payables, warehousing and supply chain management, inventory processes, retail services, janitorial service contracts, customer relations and payroll.